When I first attended Qnity, I went to a public version of the full four module program, and I was fascinated to see how people were so inspired. Qnity teaches the importance of the numbers, while equally tying them to what people’s passions and goals are. I actually just recently found the first QPlan I ever made in that class as a participant, and I teared up when I saw it. Everything I put down as my goals, I checked off EVERYTHING from that tool. And the goals I wrote were tough stuff, for example increasing travel, building a pool in the backyard, growing the location I was managing at work, etc. It wasn’t necessarily evenly split between business and personal, but it SHOWED me what I could do with the money that increasing success at work brought.
After attending the public Qnity program with some of our team members, we saw inspiration and growth, as far ACCE-ing (*Qnity’s method of scaling heart) and growth in total sales and promotions of various staff members. However, we knew we still had an opportunity to go deeper into the power of the tools and concepts. Qnity teaches something called 2 Number GrowthTM as a way for (*front line employees) to drive total sales, and we wanted to continue to break down what really impacted those two numbers and ensure that language continued to be engrained in our culture. And a change in culture has to always start from the top.
We decided to bring Qnity back in to work with our leadership team, for their 8 SeasonsTM/5 FunctionsTM program. While we learned about and implemented this tool after the full program, we implemented it in the most rudimentary way. It was clear to us we were only at the tip the iceberg in terms of the tool’s potential to transform our business. *(The tool is designed to get everyone on the same page (literally and figuratively), and breaks your business down into 8 Seasons and 5 key Functions. The Seasons are tied to the natural lifecycle and general holidays of a consumer, and the Functions are categories that any business needs to successfully run.)
We quickly saw the magnitude of what these tools were capable of. We saw the power of everyone having a key function, which then rolled up and tied to each of the 8 Seasons, and that’s when things really started to transform. As a leadership team, we realized over the years we had all these amazing “ideas” but they would just sort of just disappear. This was really eye opening, and it was because we didn’t have a structured planning system to capture and execute them. Since we’ve started 8 Seasons, we have been able to execute every season on what needs to happen to get to where we are right now.
Now how this has impacted leadership, there is a real sense of empowerment that Qnity gives to leaders. For our younger leaders, it’s been challenging to find where they want to contribute outside of their standard job. Now in meetings, the 8 Seasons tool allows them to be a collaborative part of what is going on with the company when historically it would just be upper level leadership. It has made us much more inclusive as a company. I also believe it will increase retention, because our existing and emerging leaders are easily finding ways they can get involved and contribute. As for us “older” members of the leadership team, we kind of giggle and recognize the reason some of our previous ideas haven’t followed through. Now, the follow through is because of the structure that 8 seasons/5 Functions holds for us. We are now automatically accountable for actually implementing.
The 8 Seasons tool is now found in what we refer to as our “command center” along with all our Qnity Tools (*photo pictured above). We share ideas and plug them into the tool so we can actually implement them, and always make sure that ties back to our core seasonal focus for the business. Which for us, our core focus for this season is total number of tickets/transactions. We use other Qnity tools, such as the 9Grid so we can continue to build upon this focus to see how we can constantly drive that metric.
The best part is that we now have a certified Qnity Trainer, and she is reminding us DAILY to keep the Qnity language going. And it has been crucial to the direction of the company. She sends out Monday emails, plans events and serves as the Qnity point person in meetings. In addition to using Qnity’s execution system, we regularly use other Qnity tools, such as Qnity’s Tuesday Tracking system (*a simple tool for service providers to track and drive total sales, with a goal of 17% increase in their base business after 13 weeks of tracking) and the QPlan (*a whole brain coaching tool). For leadership and coaching sessions, we now have a giant book of everyones Tuesday Trackers, which includes their numbers but also notes about their dreams from the QPlan tool. We place a huge focus on the action steps they are taking inside the business daily, which allows us to have a central place to reference if their are moving towards their business goals.
When I sit down to talk to members on my team now, I hear how excited they are to actually be held accountable. I think there is a real disconnect in traditional coaching. Qnity provides tools to coach to what people want, versus being a “boss” focused on what they need to do for me or for the business. We focus on both the text and the visual side of their QPlan, speaking to the things that they want personally (*outside of work) on the visual side of the tool and really chewed into them. “So, if you want this, (i.e. – a house, a vacation, etc.) how can we as a company help you get there?” For example, if someone needs to make $2,000 a week because they want to increase services so they can go on a vacation, we can then coach to the behavior changes to make inside the business that will make that happen. The commitment is made to themselves and what they can achieve. Using the QPlan has been a key way to coach to behavior changes, and there has been a positive change in enthusiasm and engagement. I now see an eagerness to know where they are and what they need to do to make those changes.
I think the biggest thing that’s different about Qnity is that it focuses on the creative AND the business, and I don’t think a lot of companies do that and do it well. The majority of other companies seem to be so numbers driven versus the dreams and goals of our team. It’s not JUST about the numbers. It’s about making money, while doing what you love and having a life. The beauty is that Qnity isn’t just ONE tool. If I am a PLANNER, it’s 8 Seasons. If I gravitate towards numbers, it’s the Tuesday Tracker. Qnity can reach everyone with the tools provided.
Interview with Kate Cottrill | Management at Ihloff
Work lead by Qnity’s Director of Learning/Development Carrie Perkins